FAQ's:

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Are these molds beginner friendly?
Yes! Just keep in mind, smaller cavities require more patience and technique.

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Why am I getting bubbles in my pieces?
Tiny cavities trap air easily -- this is normal. Use alcohol spray, a toothpick/dotting tool, warm your resin before mixing & pouring, or a pressure pot for best results.

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My mold looks cut or damaged—is it defective?
No, what you’re seeing are stress cuts. These are intentional and help release bubbles and make demolding easier. They do not affect the final result. Leakage should be minimal, but if any leakage is an issue, use a small rubber band around the mold.

 

Why are my pieces smaller than expected?
These are miniature molds. Please check listing photos for scale before purchasing. All molds will have their sizes within the description or in the photos. 

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What materials can I use with these molds?
Resin, UV resin, clay, wax, soap, plaster, and more.

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Are these pressure pot safe?
Yes -- all molds are pressure pot friendly.

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PROCESSING & SHIPPING:

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How long does it take to ship my order?
Current processing time is 1–5 business days. Larger orders or peak seasons may take longer.
If you need your order sooner, please message before purchasing or add the expedited listing for priority processing.

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My order says shipped but tracking hasn’t updated—what do I do?
Please allow up to 5 business days for USPS to update tracking after shipment.

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My package is delayed or missing—what should I do?
If it’s been over 5 business days with no updates, contact USPS and request a Missing Mail Search.

They will provide a confirmation number and can locate the package or explain delays.

If USPS is unable to resolve the issue, submit the contact form on the homepage with:
• Your order number
• USPS confirmation number

I’ll get back to you as soon as possible to help further.

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REFUNDS:

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My order arrived not as expected—can I get a refund?
Please review the listing details and photos first. If the concern is clearly shown or stated in the listing, returns are accepted as long as the item is sent back in its original condition and packaging. A 20% restocking fee will apply.

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If there was an error on my end (incorrect item sent, damage, or a defect affecting performance), please email enchantingtidesco@gmail.com with a description of the issue and photos. Once approved, a return label will be provided and a refund issued.

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All items are documented prior to shipment to ensure accuracy and quality.

Returned items are inspected upon arrival. If an item is returned in a different condition than sent, empty, or with unverifiable claims, additional fees may apply and future purchases may be declined.

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Chargebacks & Payment Disputes
Fraudulent chargebacks or disputes for delivered items will be contested with supporting documentation, including shipment tracking, delivery confirmation, and pre-shipment item records.

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Handmade Disclaimer

All molds are handmade and made-to-order, not machine manufactured. Because of this, minor cosmetic variations may occur, such as slight edge irregularities or the occasional stray speck from the crafting process.

Each mold is cleaned, inspected, and tested before shipment to ensure it performs as intended. These small variations are purely cosmetic and will not affect the final cast.

By purchasing, you agree to all shop policies.

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CARE:

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• Clean molds with mild soap and water
• Avoid sharp tools to prevent tearing
• Store flat in a cool, dry place
• Avoid temperatures above 230°C (446°F)
• Do not use torches — flames can exceed 2,500°F and will degrade silicone over time, causing sticking and damage
• Avoid touching or rubbing the design surface of the mold -- this can cause micro-abrasions and permanently reduce clarity. Instead, wear gloves when handling molds, especially for detailed areas & use tape to remove leftover resin, mica, or debris without damaging the surface
• For bubbles: lightly spray resin with alcohol and mist the mold before pouring, especially for small cavities or detailed & etched areas

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CONTACT:

Click here to take you to our contact form

or email us at enchantingtidesco@gmail.com